Norte Expedition

 Terms & Conditions of Services

• Reservations, Payments and Deposits
  • To confirm the reservation, we must have received your payment for the contracted services or the guarantee deposit. The reservation will be confirmed when one of our advisors informs you by e-mail of the confirmed status and the corresponding confirmation code.
  • Payments or guarantee deposits must be made through our online system or, failing that, to the company’s bank accounts.

  Reservations of Tourist Packages / Tours

  • Confirmation of the requested reservation will be informed by e-mail indicating the reservation code of each contracted tourist service.
  • The confirmation of the services will proceed after having received your online reservation request and having received a guarantee deposit or full payment in the established periods.
  • The passenger will be contacted by Norte Expedition Team, who must identify himself with his passport or identity document.
  • It is the responsibility of the passenger to indicate the data of their arrival and departure with due anticipation.
  • In case the passenger requires pick up from a specific place, other than the one published in the itinerary, he must coordinate it in advance with Norte Expedition to check the existence of additional charges.
  • If you purchase a tourist package with transportation, the passenger must present themselves with the required anticipation at the indicated check-in time at the bus company’s boarding station or at the airport, to collect their card or boarding ticket and check in. . There is no responsibility on the part of the company if the passenger loses the ticket for reasons beyond the control of the company, such as delays, delays in queues, not checking in or others.
  • All ticket reservations are personal and non-transferable, non-endorsable and non-refundable. Likewise, they are under the cancellation policies of the transport company.
  • All tours are subject to climatic factors, in case there is interference from the weather to carry out the contracted tourist service, the conditions of each service will be applied (in no case is there a refund).
  • After the client has received your confirmation by mail or any other means of communication, you have a period of no more than 48 hours after receiving it to make any observations. It is understood if the client has not made observations in that period or has already begun to enjoy the contracted services, the company assumes conformity on the part of the client.
  • It is the client’s responsibility to pay the advance or the balances of the contracted service within the terms established by Norte Expedition , if they are not met, the company reserves the right to cancel the reservation without refunds.

Responsibility and Obligation

• The liability for services not provided due to the negligence of NORTE EXPEDITION EIRL or our staff, will be limited to the actual cost of the services omitted and excludes all resulting indirect costs or consequences.
• In such an eventual case, NORTE EXPEDITION EIRL will do its best to provide alternative arrangements of equal or lesser value, subject to availability.
• NORTE EXPEDITION EIRL acts as an intermediary between the operating companies of tourist services and the passengers for the reservation process and the payment of the services. In the event the service company stops operating for internal labor reasons, force majeure or other reasons, or in the event the service provider company declares itself financially insolvent, with the formalities required by the corresponding Peruvian legislation, the reimbursement of the service not provided will be made, within the aforementioned procedures and within the terms established by the Peruvian authorities, for each specific case.

Clients accept that NORTE EXPEDITION EIRL has no responsibility for the non-provision of the services offered in case of adverse weather conditions or natural disasters that cannot be foreseen. Likewise, it acknowledges that there will be no responsibility, in the event of political movements, accidents, declaration of a state of emergency, border closures, strikes or any other public act beyond the control of Norte Expedition, that could not be foreseen. In these cases, the value of the contracted service will not be refundable.

Payment methods

• • The company accepts Visa, MasterCard, American Express and Diners Club credit, debit and prepaid cards.
  • The company accepts deposits for cash payments in bank accounts in Peru and Western Union or Money Gram agents abroad.
  • For payments from abroad in cash through banks or remittance agents, the client assumes the cost of the transaction.
  • When the client pays by card and with a currency other than the quote provided, he will assume the differences due to the exchange rate applied by his bank.
  • For payments in cash, by transfer and/or bank deposits in a currency other than the quote provided, the client accepts the exchange rate of Norte Expedition.
  • In the event that the client makes a payment with a card, Peru Travel Express reserves the right to request a copy or photo of the card used for payment, showing only the following information: first four digits, last four digits and name of the holder. ; In addition, the passport or ID of the card holder to avoid fraudulent operations. If the cardholder will not be part of the travel group, he must send a letter by email which must be signed indicating that he authorizes the charge to his card.